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SiteResolve
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Defect management for construction and property teams

From defect report to verified resolution.

Report a defect on site, assign it to the right trade, collect evidence of the repair and sign it off in the same record. Everyone involved can see who owns each issue and what has happened to it.

Join the waitlistSee how SiteResolve works

Built for construction, property management, facilities, maintenance and inspection teams.

Site manager photographing a fire-door defect on a construction site.
SiteResolveDemonstration data
Portfolio overviewAssigned to me

Portfolio overview

All sitesFilterExport report
Open defects18
Awaiting verification6
Overdue3
Recently resolved11
RefIssueLocationPriorityStatusAssigneeDue
SR-1842Fire door does not close fullyBlock C, Level 04HighAwaiting verificationNDNorthline Doors21 Sep
SR-1840Extract fan not runningBlock C, Level 02MediumOverdueSTSite team18 Sep
SR-1839Cracked floor tile at stair landingBlock A, Level 01MediumIn progressSTSite team26 Sep
SR-1836Sealant gap at window frameBlock B, Level 03LowOpen?Unassigned30 Sep
SR-1831Loose handrail bracketBlock A, Level 02LowVerifiedSTSite team12 Sep

The problem

Defect management breaks down between steps.

A defect may begin as a photograph on one phone, become a task in an email and end up as a status in a spreadsheet. By handover, nobody can say with confidence who fixed it or whether anyone checked.

  • Scattered evidence

    Photographs sit in personal camera rolls and chat threads, away from the issue they show.

  • Unclear ownership

    A defect is raised in a site walk, but nobody is named to fix it or given a date.

  • Unchecked repairs

    Work is marked as done without anyone looking at it, so the same defect appears again at handover.

  • Status rebuilt by hand

    Progress reports are pieced together from emails and spreadsheets, and are out of date when they are sent.

How it works

How a defect gets closed in SiteResolve.

  1. Report

    Record the defect where it is found.

    Add a description, photographs, location, category and priority from a phone, tablet or desktop. Each report gets its own reference number.

    Building inspector photographing a crack beside a window.
    Report a defect interface shown with demonstration data
    Report a defectDemonstration data

    SR-1851Crack beside window frame

    Add photographs2 photographs
    Select locationRiverside Quarter, Block A, Level 03
    Set priorityMedium
    Save report

  2. Assign

    Name who fixes it and by when.

    Assign the issue to an employee, contractor or subcontractor. Add a due date and keep instructions, files and comments with the record.

    Project manager assigning a construction defect from a site-office laptop.
    Assign issue interface shown with demonstration data
    Assign issueDemonstration data

    SR-1851Crack beside window frame

    Assign toHPHartley Plastering
    Due date24 September
    Add instructionRake out and fill the crack, then make good the finish around the window.
    Notify assignee

  3. Resolve

    Show the work that was done.

    The assignee updates the issue, adds completion notes and submits photographs or documents showing what was done.

    Door technician adjusting a fire-door closer during corrective work.
    Resolution interface shown with demonstration data
    ResolutionDemonstration data

    SR-1842Fire door does not close fully

    Start workWork started
    Add updateCloser adjusted and hinges checked. The door now closes fully.
    Upload evidence2 photographs
    Submit resolution

  4. Verify

    Check the work before closing the issue.

    An authorised reviewer accepts the resolution, rejects it or returns it for further work. The final decision is added to the issue history.

    Quality inspector checking a repaired fire door before approval.
    Review evidence interface shown with demonstration data
    Review evidenceDemonstration data

    SR-1842Fire door does not close fully

    Submitted byNDNorthline Doors
    Repair evidence2 photographs
    Verify resolutionReturn for correction
    Close issue

On site

Capture the details while they are still clear.

Use a phone or tablet to record defects at the location where they are found. Add photographs, notes and location details before information is lost or passed between teams.

Reports save to the phone when there is no signal, in a basement or on a remote plot, and upload when the connection returns.

  • Mobile issue reporting
  • Camera and file uploads
  • Site and location selection
  • Offline capture
  • Synchronised updates
Site engineer saving a defect update on a wet outdoor construction site.
Reporting a defect on a phone, shown with demonstration data

You are offline.

Report a defect

Add photographs
Select locationRiverside Quarter, Block C, Level 04
Set priorityHigh
Save reportSaved on this device

Representative scenario

A fire door that would not close.

A worked example of one defect over one week. The site, the people and the subcontractor are made up for illustration.

  1. Day 1, 09:12

    Found

    Site manager

    At the Block C handover inspection, the fire door to room C4.12 will not close into its frame. The site manager photographs the closer, pins the room and marks the issue high priority.

    Recorded: 2 photographs, room C4.12, high priority

  2. Day 1, 09:20

    Assigned

    Site manager

    Eight minutes later the issue is with Northline Doors, the door subcontractor, due by 21 September with an instruction to adjust the closer.

    Recorded: Assignee, due date, instruction

  3. Days 4 to 6

    Repaired

    Northline Doors

    The technician adjusts the closer and checks the hinges, then uploads photographs of the finished door and submits the repair for review.

    Recorded: Completion notes, 2 photographs

  4. Day 7, 10:18

    Verified

    Site manager

    The site manager compares the before and after photographs, tests the door on site and accepts the repair.

    Recorded: Verification decision

  5. Day 7, 10:19

    Closed

    Site manager

    The issue closes. The report, repair evidence and sign-off stay together for the handover file.

    Recorded: Full dated history

SR-1842Demonstration data

Fire door does not close fully

ClosedResolution verified by the site manager
Site
Riverside Quarter
Location
Block C, Level 04
Priority
High
Assignee
Northline Doors
fire-door-c04-reported.jpgAdded by the site manager
fire-door-c04-repaired.jpgAdded by Northline Doors
  1. Defect reportedSite manager, 14 Sep, 09:12
  2. Assigned to Northline DoorsSite manager, 14 Sep, 09:20
  3. Work startedNorthline Doors, 17 Sep, 08:05
  4. Repair evidence addedNorthline Doors, 19 Sep, 15:40
  5. Submitted for verificationNorthline Doors, 19 Sep, 15:42
  6. Resolution verifiedSite manager, 20 Sep, 10:18
  7. Issue closedSite manager, 20 Sep, 10:19
Who found it?
Site manager
Day 1, with 2 photographs
Who fixed it?
Northline Doors
Day 6, with repair evidence
Who approved it?
Site manager
Day 7, after an on-site check

Solutions

The same four steps on a building site, an estate or a plant room.

Frequently asked questions

What is SiteResolve?

SiteResolve is software for recording defects on construction projects, properties and facilities, getting them fixed and checking the repairs.

Who is SiteResolve for?

Construction companies, property managers, facilities and maintenance teams, inspectors, and the contractors and subcontractors who carry out repairs.

What can be recorded on an issue?

An issue can include a description, photographs, files, location, category, priority, assignee, due date, comments, resolution evidence and verification decision.

Can contractors update assigned issues?

Yes. Contractors you invite see only the issues assigned to them. They can post updates and upload evidence of the repair.

Does SiteResolve support mobile work?

Yes. Reporting and updates work on phones, tablets and desktop computers.

Can teams work with limited connectivity?

Yes. Reports can be saved without a signal and upload when the connection returns.

Can managers report across several sites?

Yes. Cross-site views show open, overdue, awaiting-verification and completed issues for every site you manage.

Does SiteResolve integrate with other systems?

No integrations are confirmed yet. We will list them here when they are.

How can I access SiteResolve?

Join the waitlist and we will email you product updates and access details.

Know who owns every defect, and who signed it off.

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