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SiteResolve
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The SiteResolve platform

Report, assign, fix and sign off defects in one place.

Each defect has one record holding the original report, who owns it, every update, the repair evidence and the final decision. People on site can report and update quickly, and managers can see where every issue stands.

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One record for each defect.

Each issue starts as a structured report and stays in the same record until it is verified and closed. Permissions control who can see it and what they can do.

SiteResolveDemonstration data
OverviewIssuesSitesReportsPeopleSettings

Issues

All sitesFilterReport defect
RefIssueLocationPriorityStatusAssigneeDue
SR-1842Fire door does not close fullyBlock C, Level 04HighAwaiting verificationNDNorthline Doors21 Sep
SR-1840Extract fan not runningBlock C, Level 02MediumOverdueSTSite team18 Sep
SR-1839Cracked floor tile at stair landingBlock A, Level 01MediumIn progressSTSite team26 Sep
SR-1836Sealant gap at window frameBlock B, Level 03LowOpen?Unassigned30 Sep
SR-1831Loose handrail bracketBlock A, Level 02LowVerifiedSTSite team12 Sep

Report

Report the defect where you find it.

Record what the person fixing it will need, including photographs, the exact location and how urgent it is.

  • Photographs and attachments
  • Site, building, floor and room
  • Plan or drawing reference
  • Defect category
  • Priority and severity
  • Description and instructions
  • Reporter and timestamp
  • Draft and submitted states
Report a defect interface shown with demonstration data
Report a defectDemonstration data

SR-1842Fire door does not close fully

LocationRiverside Quarter, Block C, Level 04, Room C4.12
Drawing referenceLevel 04 general arrangement
CategoryDoors and ironmongery
PriorityHigh
Photographs2 photographs
Save draftReport defect

Assign

Every issue has a named owner and a due date.

Assign each issue to the person or company who will do the next piece of work. The due date, instructions and notifications stay on the issue.

  • Internal and external assignees
  • Responsible company
  • Due dates
  • Priority
  • Assignment history
  • Comments and instructions
  • Notifications
  • Reassignment controls
Project manager assigning a construction defect from a site-office laptop.
Assign issue interface shown with demonstration data
Assign issueDemonstration data

SR-1842Fire door does not close fully

AssigneeNDNorthline Doors
Responsible companyNorthline Doors, door subcontractor
Due date21 September
InstructionAdjust the closer so the door closes fully into the frame.
CancelAssign issue

Resolve

Keep the repair and its evidence together.

Assignees can record progress, add notes and submit evidence showing the completed work. The original report stays visible while they work.

  • Work status
  • Completion notes
  • Before and after photographs
  • Supporting documents
  • Completion date
  • Submitted-by record
  • Return for correction
  • Resolution history
Resolution interface shown with demonstration data
ResolutionDemonstration data

SR-1842Fire door does not close fully

Work statusIn progress
Completion notesCloser adjusted and hinges checked. The door now closes fully.
Before and after2 photographs
Completion date19 September
Add evidenceSubmit resolution

Verify

Close issues only after review.

Finished work is not approved automatically. A reviewer checks the evidence, records a decision and either closes the issue or sends it back.

  • Reviewer permissions
  • Accept or reject decision
  • Verification notes
  • Additional evidence requests
  • Recorded decision date
  • Reopened issues
  • Closure history
  • Final report
Review evidence interface shown with demonstration data
Review evidenceDemonstration data

SR-1842Fire door does not close fully

Submitted byNDNorthline Doors
Repair evidence2 photographs
Verification notesDoor checked on site. It closes and latches fully.
Return for correctionVerify resolution

Oversight

See what needs attention across every site.

Use portfolio and project views to find open, overdue and awaiting-verification issues. Filter records by site, location, company, assignee, category, priority and status.

Portfolio overviewDemonstration data
Open18
Overdue3
Due this week5
Awaiting verification6
Closed this month14

By site

  • Riverside Quarter
  • Canal Street Offices
  • Northgate Retail Park

By contractor

  • Northline Doors
  • Site team
  • Unassigned

By category

  • Doors and ironmongery
  • Finishes
  • Mechanical

Average resolution time

Calculated from verified issues

Reports for reviews, contractors, clients and handover.

Filter issues and export them as a report for an internal review, a contractor, a client update or a handover pack.

  • Issue register
  • Open defects
  • Overdue issues
  • Contractor report
  • Verification report
  • Handover record
  • Activity history
  • CSV and PDF export

Give each person the access their role requires.

Permissions separate reporting, assignment, updating, verification and administration. External organisations can be limited to the issues relevant to their work.

  • Reporter
  • Site manager
  • Project manager
  • Contractor
  • Verifier
  • Administrator
  • Read-only stakeholder

Work from the site or the office.

SiteResolve works on phones, tablets and desktop computers. Reporting and updates keep working when the signal is weak or missing.

Saved on this deviceWaiting to synchroniseSynchronisingSynchronised

Site engineer saving a defect update on a wet outdoor construction site.

Integrations

Site, issue and user records are stored in a structured form so they can be shared with other systems. Integrations will be listed here once they are confirmed.

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